Guidelines to Create a Strong Password  
A strong password is the key to secure your bank account and protect your personal details  
from hackers, and a good password is the one that is extremely difficult to guess by any  
human or machine. This password strength can only be achieved by making it complicated  
by incorporating the following characteristics:  
Characteristics of Strong Passwords  
• Make your passwords long. Have at least 8 characters.  
• Use a mixture of characters including both uppercase and lowercase letters. A  
mixture of letters and numbers will make the password even stronger.  
• Add at least one special character, like.,!, @, #?  
Terms & Conditions – “MumbaiOne” App  
Introduction: “MumbaiOne” App, in all of its forms, whether it be featured on the  
Application or any of the Mumbai Public Transport Application Services, is a product of  
MMRDA/MMMOCL.  
By using the “MumbaiOne” App you are agreeing to be bound by the following terms and  
conditions.  
Updates to Terms & Conditions:  
“MumbaiOne” App reserves the right to update and change the terms and conditions that  
apply to all clients without notice. The updated terms and conditions will only be in effect  
once they are published on the “MumbaiOne” App.  
Continued use of the “MumbaiOne” App product after any such changes shall constitute  
your consent to such changes.  
User Definitions:  
The definition of “The User” used in this document pertains at all times to any individual  
that is registered with the “MumbaiOne” App.  
Duration of offers:  
Any “MumbaiOne” App offer made by MMRDA/MMMOCL /Integrating PTO’s is  
limited to the duration advertised or in the absence of such time or in the event of any error  
or omission shall be valid for 24 hours from when it first appeared unless  
MMRDA/MMMOCL / Integrating PTOs in its sole discretion decides to change the extent  
or duration of any offer.  
Currency and Taxes:  
Any reference to a sum charged by “MumbaiOne” App is in the Indian Rupee (INR) unless  
otherwise noted and is subject, where applicable, to the addition of India’s Goods &  
Services Tax (GST).  
The User is responsible for maintaining the security of their “MumbaiOne” App account  
and password (MPIN), biometrics, OTP or any other similar authentication factor  
implemented from time to time and sharing the same with whosoever for reason  
whatsoever is not permitted.  
“MumbaiOne” App Standard Offering  
These terms and conditions cover the transit mobile application referred to as  
“MumbaiOne” App offered by MMRDA/MMMOCL.  
It is understood and agreed by The User that issues can occur and that in the event of any  
customer complaint or concern The User shall refer it, or them, to “MumbaiOne” App  
support/helpdesk. This will not be a basis for voiding its obligation to pay  
MMRDA/MMMOCL or withholding payment.  
It is understood by The User that “MumbaiOne” App will operate on iOS and Android  
Phones (Compatible with Android 10.0, iOS 16.2 and beyond). MMRDA/MMMOCL  
warrants that the “MumbaiOne” App service shall be performed with reasonable care in a  
diligent and competent manner. To the fullest extent permitted by law, this clause is  
MMRDA/MMMOCL ’s only warranty concerning the services and is made expressly in  
lieu of all other warranties and representations, express or implied, including warranties  
of merchantability, non-infringement or fitness for a particular purpose, or otherwise.  
MMRDA/MMMOCL ’s may issue an update to the “MumbaiOne” App which may add,  
modify and/or remove app features. These updates may be pushed out automatically  
without notice, although MMRDA/MMMOCL intends to notify the User in advance of an  
upcoming update with details on what the update includes.  
MMRDA/MMMOCL does not warrant and is not responsible for any products or services,  
including delivery of messages by carriers, on other networks or on other providers  
systems or infrastructure which is beyond the best efforts of MMRDA/MMMOCL, which  
it is accepted to have been made by MMRDA/MMMOCL on its own systems.  
MMRDA/MMMOCL does not warrant to any client the benefit of any “MumbaiOne” App  
products or services that any client shall acquire from MMRDA/MMMOCL.  
By completing the registration on “MumbaiOne” App the User is acknowledging  
agreement upon these Terms and Conditions.  
Where The User specifically uses or requests the use of material that may be protected  
under copyright laws, The User agrees to indemnify MMRDA/MMMOCL for any  
infringement on such copyright.  
Mumbai One App’s Customer and Technical Support can be reached via email/tollfree  
number. “MumbaiOne” App or MMRDA/MMMOCL gives no warranty to respond to any  
email or concern other than as soon as it can practicably do so.  
The User indemnifies MMRDA/MMMOCL from and against any claim, demand, action,  
suit or proceeding that may be bought by any person against them or their employees or  
agents or any of them in respect of personal injury to or the death of any person whatsoever  
or loss of or damage to any property or any other loss or damage whatsoever arising out  
of or as a consequence of an unlawful act or negligent act or omission by The User in the  
execution of the work under this Agreement, or by their use of their account, and also from  
any costs and expenses that may be incurred with any such claim, demand, action suit or  
proceeding.  
The User is to provide its own hardware and internet connections required to use the  
service and are solely responsible for all costs and fees associated with that usage.  
MMRDA/MMMOCL will not accept responsibility for any server down time, server  
delayed response time, network issues, or any other issues caused by interruption or  
intermittent issues of the underlying hosting service provider.  
The User must not hack the “MumbaiOne” App service or modify another website so as  
to falsely imply that it is associated with “MumbaiOne” App or MMRDA/MMMOCL.  
MMRDA/MMMOCL expressly makes NO claim or representation that:  
will be relied upon or warranty that the “MumbaiOne” App service is or will be error free  
or that the information or the apps it supplies will be timely, uninterrupted or secure in part  
or whole during service provision;  
oral or written advice afforded by “MumbaiOne” App or MMRDA/MMMOCL or its  
representatives or those holding out or perceived to be its representatives or in some  
relationship with “MumbaiOne” App of any type may be relied upon in any way or create  
any warranty or representation under any circumstance.  
MMRDA/MMMOCL or any related entity or party of MMRDA/MMMOCL will not  
under any circumstances accept liability for any damages or losses occurring be they  
direct, indirect, incidental, identifiable, special or consequential arising from not being  
able to use or fully use the “MumbaiOne” App servers or apps or arising from any mistake,  
omission, interruption, deletion to data or loss of data or virus or howsoever occurring  
which affects the performance or availability of the app or being able to transact via the  
app.  
It is accepted as fundamental to any relationship with “MumbaiOne” App that any party  
receiving its services will indemnify, defend and not seek any claim from  
MMRDA/MMMOCL regardless as to any other party/ies actions, claims or liability, costs,  
losses and expenses claimed to arise from use or attempted or sought use of “MumbaiOne”  
App services and such protection and indemnity shall occur without limit or exception.  
The terms and conditions and the relationship with MMRDA/MMMOCL shall continue  
regardless of any assignment of interest by or in “MumbaiOne” App to a related or non-  
related entity.  
In the event that MMRDA/MMMOCL were to delay any right of action arising pursuant  
to these terms and conditions, any updated changes to these terms and conditions or arising  
from its contractual rights or in tort it shall not give rise to any waiver by  
MMRDA/MMMOCL to seek protection and enforcement of such rights.  
The User shall be responsible for all the financial transactions done using “MumbaiOne”  
App including the security of credentials of selected payment mode and One-Time  
Password (OTP) or MPIN used to authorize the transaction.  
The User shall be responsible for the security of QR code tickets purchased using Mumbai  
One App.  
The User must not share QR code ticket with anyone, and in violation of this, is not liable  
to any compensation from MMRDA/MMMOCL or related entity.  
In case of ticket related issues, the User must reach out to customer support of MumbaiOne  
App.  
In case of payment related queries, the User must raise charge-back with the issuing bank  
and must not hold MMRDA/MMMOCL accountable in case of failure of transactions.  
The map, distances and time shown in “MumbaiOne” App are not to be scaled and are for  
reference only.  
The timings of departure, arrival or travel of different modes of transport shown in the app  
are at the sole discretion of responsible transport authorities and MMRDA/MMMOCL is  
not responsible for the same.  
The User understands and agrees that journey planner facility in the app is only indicative  
and MMRDA/MMMOCL assumes no responsibility whatsoever for the accuracy of data,  
operational schedules such as time table, fare, route, vehicle details, platform, live or  
offline traffic updates and the responsibility, if applicable, rests with the entities operating  
the service or providing the data for display in mobile app.  
User understands and agrees that no claim whatsoever arises against bank for any denial  
of service by respective transit operator or delay in operation or any other reason having  
financial or non-financial implications for user. The user shall use the facility upon his/her  
discretion and no compulsion from bank.  
If a User has registered using “MumbaiOne” App, then the User is bound by terms &  
conditions applicable for MumbaiOne App./MMRDA/MMMOCL/Integrating PTO’s.  
Use of SMS  
“MumbaiOne” App Any reference to Short Message Services (SMS) in these Terms and  
Conditions is only applicable in the event of provision of SMS being supplied to The Client  
by MMRDA/MMMOCL.  
The User will be responsible for all costs incurred from the use of any SMS service via  
“MumbaiOne” App for The User which will be charged as per network service provider  
of The User.  
In the event that The User utilizes SMS to promote “MumbaiOne” App to other parties  
he/she shall ensure that the message and phone numbers they are to broadcast with a link  
to “MumbaiOne” App are accurate.  
Privacy Policy  
Last updated: 22-05-2025  
MMRDA/MMMOCL ("us", "we", or "our") operates “MumbaiOne” App (the “App”).  
This page informs you of our policies regarding the collection, use and disclosure of  
Personal Information we receive from users of the Site.  
We use your Personal Information only for providing and improving the Site. By using the  
Site, you agree to the collection and use of information in accordance with this policy.  
Information Collection and Use  
We may collect information about you in a variety of ways. The information we may  
collect on the App includes:  
Personal Data  
Personally identifiable information, such as your name, email address, and mobile number,  
and demographic information, such as your age, gender, and occupation. You are under  
no obligation to provide us with personal information of any kind, however your refusal  
to do so may prevent you from using certain features of the Site and the App.  
Derivative Data  
Our servers automatically collect information when you access the App, such as your  
device name and type, your operating system, your phone number, your country, and other  
interactions with the server log files, as well as any other information you choose to  
provide.  
Mobile Device Data  
Device information, such as your mobile device ID, model, and manufacturer, and  
information about the location of your device, if you access the Site from a mobile device.  
Financial Data  
Financial information, such as data related to your payment method (e.g. valid credit card  
number, card brand, expiration date) that we may collect when you purchase, top-up,  
return, or request information about our services from the App. We store only very limited,  
if any, financial information that we collect. Otherwise, all financial information is stored  
by our payment processor and you are encouraged to review their privacy policy and  
contact them directly for responses to your questions.  
Mobile Application Information  
If you connect using our mobile application:  
Geo-Location Information.  
We may request access or permission to and track  
location-based information from your mobile device, either continuously or while you are  
using our mobile application, to provide location-based services. If you wish to change  
our access or permissions, you may do so in your device’s settings.  
Mobile Device Access.  
We may request access or permission to certain features from your mobile device,  
including your mobile device’s [Bluetooth, location, storage, calendar, camera, contacts,  
microphone, reminders, sensors, SMS messages, social media accounts] and other  
features. If you wish to change our access or permissions, you may do so in your device’s  
settings.  
Mobile Device Data.  
We may collect device information (such as your mobile device ID, model and  
manufacturer), operating system, version information and IP address.  
Push Notifications. We may request to send you push notifications regarding your account  
or the Application. If you wish to opt-out from receiving these types of communications,  
you may turn them off in your device’s settings.  
USE OF YOUR INFORMATION  
Having accurate information about you permits us to provide you with a smooth, efficient,  
and customized experience. Specifically, we may use information collected about you via  
the App to:  
Create and manage your account.  
Administer promotions and offers. Compile anonymous statistical data and analysis for  
use internally or with third parties. Deliver targeted advertising, offers, coupons, and other  
information regarding promotions and the App to you.  
Email you regarding your transactions when requested by you. Fulfill and manage ticket  
purchases, top-up, payments, and other transactions related to the App.  
Increase the efficiency and operation of the App.  
Monitor and analyze usage and trends to improve your experience with the App. Notify  
you of updates to the App.  
Offer new products, services, updates, and/or recommendations to you. Perform other  
business activities as needed.  
Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.  
Process payments and refunds.  
Request feedback and contact you about your use of the App. Resolve disputes and  
troubleshoot problems.  
Respond to product and customer service requests. Solicit support for the Site.  
Make suggestions about nearby metro stations, bus stops, offer outlets, etc. using geo-  
location services.  
Disclosure of Your Information  
We may share information we have collected about you in certain situations. Your  
information may be disclosed as follows:  
By Law or to Protect Rights  
If we believe the release of information about you is necessary to respond to legal process,  
to investigate or remedy potential violations of our policies, or to protect the rights,  
property, and safety of others, we may share your information as permitted or required by  
any applicable law, rule, or regulation. This includes exchanging information with other  
entities for fraud protection and credit risk reduction.  
Third-Party Service Providers  
We may share your information with third parties that perform services for us or on our  
behalf, including payment processing, data analysis, email delivery, hosting services,  
customer service, and marketing assistance or ticket or ride booking through Mumbai  
Metro app.  
Marketing Communications  
With your consent, or with an opportunity for you to withdraw consent, we may share your  
information with third parties for marketing purposes, as permitted by law.  
Affiliates  
We may share your information with our affiliates, in which case we will require those  
affiliates to honor this Privacy Policy. Affiliates include our parent company and any  
subsidiaries, joint venture partners or other companies that we control or that are under  
common control with us.  
Business Partners  
We may share your information with our business partners to offer you certain products,  
services, or promotions.  
Social Media Contacts  
If you share content to social media using the App/Site, your contacts on the social network  
will see your name, profile photo, and descriptions of your activity.  
Other Third Parties  
We may share your information with advertisers and investors for the purpose of  
conducting general business analysis. We may also share your information with such third  
parties for marketing purposes, as permitted by law.  
We are not responsible for the actions of third parties with whom you share personal or  
sensitive data, and we have no authority to manage or control third-party solicitations. If  
you no longer wish to receive correspondence, emails, or other communications from third  
parties, you are responsible for contacting the third party directly.  
Website Analytics  
We may also partner with selected third-party vendors, such as Google Analytics, to allow  
tracking technologies and remarketing services on the App through the use of first-party  
cookies and third-party cookies, to, among other things, analyze and track users' use of the  
App, determine the popularity of certain content, and better understand online activity. By  
accessing the App, you consent to the collection and use of your information by these  
third-party vendors. You are encouraged to review their privacy policy and contact them  
directly for responses to your questions. We do not transfer personal information to these  
third-party vendors.  
Third-Party Websites  
The Site [and our mobile application] may contain links to third-party websites and  
applications of interest, including advertisements and external services that are not  
affiliated with us. Once you have used these links to leave the App, any information you  
provide to these third parties is not covered by this Privacy Policy, and we cannot  
guarantee the safety and privacy of your information. Before visiting and providing any  
information to any third-party websites, you should inform yourself of the privacy policies  
and practices (if any) of the third party responsible for that website and should take those  
steps necessary to, in your discretion, protect the privacy of your information. We are not  
responsible for the content or privacy and security practices and policies of any third  
parties, including other sites, services, or applications that may be linked to or from the  
App.  
Security of Your Information  
We use administrative, technical, and physical security measures to help protect your  
personal information. While we have taken reasonable steps to secure the personal  
information you provide to us, please be aware that despite our efforts, no security  
measures are perfect or impenetrable, and no method of data transmission can be  
guaranteed against any interception or other type of misuse. Any information disclosed  
online is vulnerable to interception and misuse by unauthorized parties. Therefore, we  
cannot guarantee complete security if you provide personal information.  
Policy for Children  
We do not knowingly solicit information from or market to children under the age of 12.  
If you become aware of any data we have collected from children under age 12, please  
contact us using the contact information provided in the app.  
Safe Banking  
MMRDA/MMMOCL is steadfast about protecting your finances and privacy and  
preserving your trust. We also request you to do your part in safeguarding your  
information. Whenever you’re using internet banking services, keep certain precautions  
for online banking in mind for a secure banking experience. For safe banking, install  
firewall and antivirus services on your PC, log-off your account after use, change your  
passwords regularly, and never write down your passwords or provide your information  
to telemarketers.  
Precautions for Online Banking  
Keep these tips in mind while banking online:  
• Avoid using internet banking on shared computers and public places like cafés and  
libraries.  
• Always remember to log-off on internet banking and close your browser when you  
have finished your online banking.  
• Disable the 'AutoComplete' function within your browser.  
• Install firewall and anti-virus software and keep it up to date to help detect and  
disable malicious software.  
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